TRIP To Work: Where is my May Pass?

If you have not received your May 2008 pass by Monday, April 28, 2008 please call us at 877-975-TRIP or send us an email. We will follow up with RTD and make sure you get your pass before the end of the month.

TRIP To Work: A Reminder of the Terms and Conditions and Return Policy

When purchasing a TRIP pass, please remember the following terms and conditions and return policy.

Thank-you for ordering you monthly transit pass with a 50% discount from the South I-25 Urban Corridor Transportation Management Association please remember that ALL products are NON-REFUNDABLE. You are responsible for purchasing the correct TRIP pass for the distance you plan to travel. If you have questions about which pass to purchase, please contact RTD at 303-299-6000 or visit http://www.rtd-denver.com.

*  Advance purchase required.
*  Passes must be ordered by the 20th of the previous month.
*  Good for unlimited rides at all times during effective calendar month and year.
*  May not be used for RTD special services, which include, but are not limited to:
   BroncosRide, RockiesRide, SeniorRide, and access-a-Ride.
*  Passes are not prorated.
*  RTD and TRIP do not assume responsibility for loss, theft, destruction or misplacement of pass.
*  RTD and TRIP do not refund or exchange monthly passes.
*  Reproduction or alteration of RTD passes with intent to defraud is a felony-C.R.S. Paragraph 18-5-103.
*  The TRIP program is currently only available for 2008. All passes are given on a First Come First Serve basis each month.
*  Individuals can only order 1 pass per month.  Additional passes will be canceled.

TRIP To Work: Can I still buy a May pass

We have received a number of calls and emails asking if it is still possible to buy a May pass given that it is only one day past the deadline. Unfortunately, right at midnight on the 20th, the system closes all sales for the month, generates the necessary reports and the passes are purchased from RTD. Because of the degree of automation and the deadlines necessary to purchase the tickets from RTD so that they can be mailed as soon as possible, we are unable to go back and make any changes. Your best bet it to order your June 2008 pass now so that you don't have to worry about the deadline. Also, as the programs popularity is starting to spread, we would strongly encourage TRIP users to buy a pass sooner rather than later as they are sold on a 'first come, first serve' basis and our monthly allotment of June could sell out before the 20th of May.

TRIP To Work: Why Not Denver?

We get asked this question frequently so will periodically repost this blog entry:

The one request about the program we often hear is from people who work in Denver and wonder why they are not eligible to be part of the TRIP To Work program. The City of Denver is currently evaluating the program and we will post more information here should they decide to join. If you live or work in the City of Denver and would like to let your Council Member know about the TRIP To Work program, you can find contact information for them here. You can find contact information for the Denver Mayor's office here.

To find out if you are eligible to save 50% on public transportation through the TRIP To Work program, visit TRIP To Work. 

TRIP To Work: April 20 is the last day for May passes

Don't forget that today is the last day to buy a bus/light rail/call-n-Ride pass for May 2008. June 2008 passes will be available for purchase on April 21st. Visit the TRIP store at TRIPtoWork.com to buy your pass today. Even though it is Sunday today, we will be monitoring email as well as the TRIP phone line - 877-975-TRIP in case you have any questions or problems purchasing a pass.

TRIP To Work: Sunday April 20 Deadline For May Passes Approaching

Midnight April 20 is the deadline for May 2008 passes. Even though the 20th falls on a Sunday, we will be monitoring our email and the TRIP phone line - 877-975-TRIP in case any of you have problems. Visit the TRIP store to buy a pass.

TRIP To Work: Easing The Tax Pain

Don't forget that you may be able to buy your TRIP pass with pre-tax dollars using a flexible spending card like FLEX or a WageWorks debit card. For more information please talk to your benefits program director at work or contact WageWorks. 

Don't forget that the deadline to buy a May 2008 pass is April 20, 2008.

TRIP To Work: Your Survey Comments

When you purchase a TRIP Pass there is an option to send feedback to RTD. Each month we get hundreds of comments and want to thank you for your insightful feedback. The comments are passed on to RTD at the close of each pass period (the 20th of the month) where they are carefully reviewed. Here are some of them from TRIP riders over the past month:

I LOVE taking Light Rail and staying off of I-25!! I-25 is such a nightmare. I can read my book or just relax when I'm on the train. Plus, I get my workout by walking to work (I work in the DTC area and get on the Light Rail at University of Denver and get off at the Orchard stop.) I have just one "slightly" negative comment and that is I wish some of the Light Rail patrons would keep their feet OFF the seats. THANK YOU LIGHT RAIL! :) - AW

This is a phenomenal program that I truly appreciate. The Light Rail is a blessing, especially considering the cost of petroleum as well as the environmental effect. So often, while riding the rail, I see a single person in an SUV in slow moving traffic on I-25. I arrive home via Light Rail before most of my colleagues who drive their private vehicles to work. Having this program makes using the light rail a true no brainer. Thanks. - SD

last month I qualified for the discount RTD pass. It was a true blessing and am once again grateful for the discount again this month! Every little bit helps since if I was driving my own vehicle it would cost a minimum of $500 per month with the recent gas prices. THANK YOU RTD :)  - CF

There are also a lot of comments and suggestions regarding more trains, call-n-Ride and busses, scheduling suggestions and request for more trash cans and quiet a few riders who expressed frustration at people who put their feet on the chairs! Again, please know that your comments are appreciated and carefully reviewed and we look forward to hearing from you. You can make additional comments via email or by calling us at 877-975-TRIP.

TRIP to Work: Firewalls

We have heard from a number of people that they have not received their monthly email reminder to buy a TRIP to Work pass. Please make sure that you have the following two domain names on your email 'whitelist' so that the email is not flagged as spam:

triptowork.com
360media.cc


If you are having problems, email us or call 877-975-TRIP. Don't forget that April 20th is the last day to buy a May pass. Visit TRIP to buy your pass today.

TRIP to Work: Customer Service Commitment

We got the following email this afternoon about the customer service provided by Carl, our webmaster: 

Carl,

You are the best.   Thank you for your patience and your willingness to go the extra mile. I truly appreciate your excellent customer service can-do attitude which is sorely missing in today’s marketplace.  Have a wonderful day.

 

Thank you. 

Beverly

We want your TRIP experience to be a positive one and so we commit to all our users that we will respond to any email or phone call within 24 business hours (but often sooner.) If you have questions about TRIP, problems purchasing your ticket or don't get your pass, we will work with you to take care of all these issue. Feel free to email us or to call us at 877-975-TRIP.

Don't forget to visit TRIPtoWork.com to buy your May 2008 pass by April 20, 2008.

TRIP to Work: Help! I called WageWorks and they don't know about TRIP

If you have called WageWorks (866.924.3967) to try and buy a TRIP pass using pre-tax dollars the representative may not know about the TRIP to Work program. You need to ask them to set you up with a WageWorks debit card which can then be used to purchase a pass at TRIPtoWork.com. If you have any questions or need additional help, please call us at 877-975-TRIP and we will help you get in contact with WageWorks.

Don't forget you only have till April 20, 2008 to buy your May 2008 TRIP pass at 50% off so visit TRIPtoWork.com to buy yours now! Passes are limited and sold on a 'first come, first serve' basis.

TRIP To Work: Who is paying the other 50%?

 TRIP is brought to you by the South I-25 Urban Corridor Transportation Management Association. This group is a coalition of local governments;  Arapahoe County,  Douglas County,  City of Greenwood Village,  City of Centennial,  City of Lone Tree, the Southeast Public Improvement Metropolitan District (SPIMD), and the business community, represented by the  Southeast Business Partnership (SEBP)  , who joined together to provide political and economic resources to identify and meet the corridor transportation needs. The  Regional Transportation District (RTD)  is a partner in bringing you the TRIP program.

Remember that the deadline to purchase your May 2008 ticket is April 20, 2008 and that tickets are sold on a first come, first serve basis. Visit the TRIP website to purchase your ticket now.

TRIP To Work: 50% Off - Sounds Too Good To Be True

Often when something sounds too good to be true, it is. We have heard of some people who thought that the program may be some sort of a scam. In case you have any fears, you can read more about the program on a number of other independent websites: The City of Greenwood Village, The Castle Rock Chamber of Commerce, and The Highlands Ranch Herald.

For more information about TRIP To Work visit our website and remember that TRIP passes are sold on a 'First Come, First Serve' basis. The cut off to buy a bus and light rail pass for May 2008 is April 20.

TRIP To Work: Transit Fairs

If you would like a transit fair at your office please let us know. We can help your employees figure out what transit options are available to them, sign them up for TRIP, help them plan their transit route etc. Best of all, it is totally free! To schedule a fair, call us at 877-975-TRIP or by email.  Discounted May TRIP passes are now on sale at the TRIP To Work website.