TRIP To Work: FAQ's

1. How do I know if my business address qualifies me for TRIP?
Look at the SPIMD map and see if your company is in the shaded area. 

2. When do I need to purchase my TRIP pass?
Passes must be purchased by the 20th of the previous month. Passes purchased after the 20th of the month will be for two months out. Because passes are sold on a first come, first served basis, we recommend that you buy a pass as soon as possible.

3. When can I expect to receive my pass?
Passes will be mailed on or around the 25th of each month.

4. Who do I contact if I have not received my pass?
Email info@triptowork or call 877-975-TRIP.

5. If I have purchased a monthly or yearly pass through RTD can I exchange it for a TRIP pass?
Unfortunately, previously purchased passes cannot be exchanged for TRIP passes.

6. Can I purchase a 10-pass book through TRIP?
At this time 10-pass books are not available through TRIP.

7. If my business address should be in but I am receiving an address failure who do I contact?
First, double check that you have put typed in your exact business address (include street direction and street type). If you are still receiving an address failure email info@triptowork or call 877-975-TRIP.

8. Can I sign up to automatically get a monthly TRIP pass?
This is not an available feature as passes are sold on a First Come First Serve basis.

9. What do I do if my credit /debit card is rejected?
Please make sure you are inputting valid credit / debit card information for either a Master Card or a Visa. If you still receive an error please email info@triptowork or call 877-975-TRIP.

10.When will my credit card be charged for my pass?
Credit cards will be charged on the day of purchase.

11. Can I purchase a TRIP pass if I live outside of the SPIMD area?
Yes! It does not matter where you live so long as your business address qualifies.

12. Can I purchase more than one TRIP pass?
No. The TRIP program is designed for one pass per person.

13. Do you accept WageWorks debit cards and Flex Debit Cards?
Yes. For more information about using WageWorks debit cards, please visit http://www.wageworks.com/

TRIP To Work: Why Not Denver?

The one request about the program we often hear is from people who work in Denver and wonder why they are not eligible to be part of the TRIP To Work program. The City of Denver is currently evaluating the program and we will post more information here should they decide to join. If you live or work in the City of Denver and would like to let your Council Member know about the TRIP To Work program, you can find contact information for them here. You can find contact information for the Denver Mayor's office here.

To find out if you are eligible to save 50% on public transportation through the TRIP To Work program, visit TRIP To Work.

TRIP To Work: Where Is My Pass?

We have received quite a few emails about when you will receive your April 2008 pass. RTD starts mailing the passes out on or around the 25th of each month so you should be getting your pass in the next few days (our control pass actually arrived on the 24th.) If for some reason you don't receive your pass by March 28, 2008 please call us at 877-975-TRIP (8747) or send us an email at info@triptowork.com

Don't forget to visit the TRIP To Work website and purchase your May 2008 before April 20, 2008. Passes are sold on a first come, first serve basis so the sooner you buy your pass the better.

TRIP To Work: How it works

How Does it Work?

1.  Go to TripToWork.com to register.
2.  Enter your information including, your work address.
3.  Your work address will confirm your eligibility.
4.  Once confirmed, order the type of monthly transit pass you need.
          *  Passes must be ordered by the 20th of the previous month.
5.  Use your credit card to pay for your part of the pass price - You only pay 50% !
6.  Your transit pass will be sent to your work address in time for use.

 *  The TRIP program is currently only available for 2008. All passes are given on a First Come First Serve basis each month.
 *  Individuals can only order 1 pass per month.  Additional passes will be canceled.

TRIP to Work: Use Pre-Tax Dollars To Buy Your Pass

TRIP To Work is pleased to announce that we now accept WageWorks and FLEX issued debit cards. For more information on purchasing your TRIP pass using pretax dollars please visit WageWorks or call 866.924.3967.

TRIP To Work News Update From RTD: RTD Bus Delays For March 29 on Cesar Chavez Day Parade

Denver – The Regional Transportation District (RTD) will experience temporary delays on some of its bus routes during the annual Cesar Chavez Day Parade on Saturday, March 29. The parade will begin at 10:30 a.m. at St, Cajetan’s Center at Auraria Campus, proceed right on to Speer Boulevard, then right on 11^th Avenue, then left on Galapago Street where the parade will conclude at 910 Galapage Street (The Denver Inner City Parish).

 

RTD will experience minor delays on the following bus routes starting about 10:30 am:

 

-          Route 1, 7, 9, 16, 30, 31, 48

 

The buses on these routes will continue running during the parade, but will be temporarily delayed as a rolling detour will close the road long enough for the parade to proceed. There will be no bus detours.  Riders can expect to add a few minutes to their travel time because of the delays.

 

For route and schedule information, please call RTD’s Telephone Information Center at 303.299.6000.  Call 303.299.6089 for the speech and hearing impaired.  Visit RTD’s website at www.RTD-Denver.com.

TRIP To Work "Train Yourself" Video

We recently received an e-mail from a new TRIP To Work light rail rider that said in part: "I rode the Light Rail this morning. In my 36 years of working I've never ridden a bus or rail to work. It was  a positive adventure." If you have never ridden light rail before, watch the "Train Yourself" video we produced in partnership with RTD. If you need to take your bike on an RTD bus or light rail, you will need to take a short online test and print out a bike permit. You can find more information on the RTD site.

Then go to TRIP To Work to buy your monthly pass.

TRIP To Work: Another Good Reason To Move Your Business To The South Metro Denver Area

Trip To Work is pleased to support your business and economic development needs in the South Denver Urban Corridor. For any number of reasons, your employees may not live close to your office but by using the Trip To Work program, they will be able to commute to work and save 50% off the face price of a monthly RTD pass (which is valid for light rail, bus and call-n-Ride services.) You can view the TRIP eligibility map here. Discounted TRIP passes can be purchased here.

If you would like us to hold a transit fair (for free) at your office or if you have any other questions that we can answer for you, please do not hesitate to contact us at 877-975-TRIP (8747) or by email at info@triptowork.com

For more information on moving to or starting your business in the South Metro Denver area, please call Lynn Meyers, Director of Economic Development for the Southeast Business Partnership, at 303-531-8385.

Trip To Work

Looking for more information on how to save 50% on your Trip To Work in the South Metro Denver area? If you ride RTD's light rail, bus or call-n-Ride you could save 50% on the price of your monthly pass. For more information, visit TripToWork.com